Why ChatGPT is the HR Superhero we never knew we needed

HR professionals, meet your new coworker: ChatGPT. This AI-powered tool is here to revolutionize the way you work, and it won't even ask for a coffee break.

As you know, AI has been shaking things up in almost every industry, and HR is no exception. But how exactly is it changing the game?

With the increasing adoption of artificial intelligence, machine learning, and natural language processing, chatbots have emerged as valuable tools for HR professionals to streamline their processes and improve the employee experience.

Abhishek Thakur, Lead Recruiter, Meesho says - “In the next one or two years, we will undoubtedly witness the full potential of ChatGPT as well as its limitations. The use of ChatGPT varies from person to person. For example, as a recruiter, I would prefer to automate 90% of my tasks while focusing on the remaining 10% to excel at my job. ChatGPT is helpful in identifying the right talent and mapping it to the specific job requirements. With its ability to evaluate candidates faster and more accurately, it can significantly reduce the time taken to find the right fit. Moreover, by automating various tasks, we can eliminate the risk of errors that may occur during a panel interview. This is an exciting time for ChatGPT in the recruitment industry, and we need to wait and see how it turns out. With the increasing use of AI in HR, we can expect to see more innovative and efficient solutions that will revolutionize the industry.”

Deloitte has reported that the secret to boosting your team's productivity lies in... drumroll please... chatbots! Yes, you heard that right. According to their research, using chatbots to automate repetitive HR tasks can lead to a staggering 99% increase in productivity. And who wouldn't want to spend 50% less time on mundane administrative tasks? It's like having a personal assistant but without the expensive salary demands and coffee orders.

How can ChatGPT help HR?

Let’s explore some of the ways chatbots can help HR and some tools that can help achieve this.

Answer common employee questions

One of the most common use cases of chatbots for HR is to answer frequent and repetitive employee questions, such as those related to company policies, benefits, payroll, leaves, etc. Chatbots can provide instant and consistent responses to these queries, reducing the workload and time required by the HR team while also providing personalized and contextual answers based on the employee's profile. For example,

Albus- Chat GPT 4 AI assistant, inside your Slack. It is designed for everyone, customise it with your own organisation’s data.

PeopleSpheres is a chatbot platform that helps HR professionals automate HR processes and tasks with an intelligent chatbot.

Assist with onboarding

Organizations with strong onboarding processes increase new hire retention by 82% and improve productivity by 70%. Another use case of chatbots for HR is to assist with the onboarding process of new hires. Here are a few ways we can use chatbots to do so:

  • Welcome new employees

  • Introduce them to their team members and managers

  • Explain the company culture and values

  • Provide access to resources and training materials

  • Answer any questions they may have.

Chatbots can also collect feedback from new employees and measure their satisfaction and performance. For example, Verloop.io is a chatbot platform that helps HR professionals enhance employee experience with an AI-powered onboarding chatbot.

Abhishek from Meesho says “Artificial Intelligence (AI) is transforming the way businesses operate in various ways. In the HR function, AI is reshaping traditional HR practices, making them more efficient, streamlined, and strategic. “

Employee interaction

Let's face it, HR professionals are superheroes. They manage everything from hiring to firing, all while making sure their employees are happy and engaged. But even superheroes need sidekicks, and that's where chatbots come in. With the power to interact with employees through various channels, these bots can keep everyone in the loop and make sure nobody gets left behind. From sending reminders and notifications to collecting feedback and sentiment analysis, chatbots are the ultimate wingman for HR professionals looking to improve employee engagement and retention. For example, Visor.ai is a chatbot platform that helps HR professionals increase employee engagement with a conversational chatbot.

Streamline and simplify the recruitment process

Easily automate repetitive tasks such as collecting resumes, screening candidates, scheduling interviews, and providing feedback.

They can also enhance the candidate experience by providing personalized engagement, relevant information, and timely responses. For example, Engati is a chatbot platform that helps HR professionals digitize the recruitment process and improve the quality of hires.

Evaluate employee performance and track targets

Chatbots can provide real-time feedback and coaching to employees based on their goals and achievements. Abhishek says that “With AI, managers can receive automated prompts and reminders to conduct performance reviews and provide feedback to employees. AI can also help to analyze employee performance data to identify areas of improvement and recommend appropriate training programs.”

You can set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals, track their progress, and recognize and reward employees for their accomplishments and contributions. For example, Leena AI is a chatbot platform that helps HR professionals manage employee performance and engagement.

Employee feedback

It can ask employees about their experiences, suggestions, and ideas. You can also conduct surveys, polls, and assessments to gather quantitative and qualitative data.

Analyze the data and generate reports and insights for the HR team to take action on. This can help improve employee performance and the overall employee culture. For example, Talla is a chatbot platform that helps HR professionals gather and analyze employee feedback with a conversational AI.

Ensure compliance and ethics in the workplace

Chatbots can educate employees on legal and regulatory requirements, company policies, and ethical standards. They can also answer questions and provide guidance on how to handle ethical dilemmas and conflicts of interest. Monitoring any violations or risks of non-compliance or unethical behaviour helps maintain a culture of integrity and trust in the organization. For example, Spot launched a chatbot for HR departments to address harassment and discrimination.

Learning and Development

Abhishek says “AI can also help HR professionals to design and deliver more personalized learning and development (L&D) programs. With AI, HR professionals can analyze employee data to identify skill gaps and provide tailored training programs to improve those skills. AI-powered training programs can provide real-time feedback, adapt to the learner's pace, and deliver personalized content based on their learning preferences.”

Moving Forward

So, which industries can benefit from HR chatbots? The answer is simple - any and all! Whether you're in healthcare, finance, retail, or even the food industry, chatbots can streamline your HR processes and save you time and resources.

AI is game-changing. But what about the downside? Some worry that AI will replace human HR professionals altogether, rendering their jobs obsolete. However, this is unlikely to happen anytime soon. While AI can automate certain tasks, it's not capable of replacing the human touch that's so essential to HR. After all, employees want to feel valued and understood, and that's something that only a human can provide.

So there you have it. AI is definitely making its mark on HR operations, but it's not going to replace humans anytime soon. Instead, it's opening up new opportunities for HR professionals to focus on more strategic aspects of their job, while also improving the employee experience. And let's face it, anything that makes HR more exciting has got to be a good thing, right?

If you want to feature in one of the issues or have a topic we should cover, email Janhavi at janhavi.jain@springworks.in. Let’s chat!